Module 3: Complex Problem Solving

In today’s fast-changing world and competitive job market, the ability to solve complex problems is one of the most valuable skills you can have. This module takes you on a practical journey to understand, approach, and master Complex Problem Solving (CPS). 

The first part “Understanding Complex Problem Solving” will guide you from the origins of the CPS to its relevance in today’s labour market, from STEM disciplines to the business or non-profit sector. We will explore  the difference between simple problems and find out when they become complex.

Continuing to the second part “How to Tackle Complex Problems Like a Pro”, practice meet theory. You will learn four powerful approaches—Systems Thinking, the Cynefin Framework, Six Thinking Hats, and Root Cause Analysis—and discover how to use them step by step. We will also walk through a practical workflow, from defining and breaking down the problem to testing solutions, and adapting the best strategy as situations evolve.

Finally, in the third part, “Sharpening Your CPS Skills,” you will put everything into action. Through case studies, interactive challenges, and reflection exercises, you will practice applying the frameworks to realistic scenarios. You will also explore how to cultivate the mindset, habits, and creativity that make complex problem-solving second nature in your work and life.